Responsible Gaming

Last updated: July 2026

Gambling is entertainment — not a way to make money. Every stake can be lost, and the odds are designed so that, in the long run, the house keeps the edge. Those who accept this and consciously manage their play can enjoy casino offerings for what they are: a leisure activity with clear costs. This page summarises how responsible gaming works in practice and where help is available in Austria.

Ground Rules for Safe Play

• Play only with money you can afford to lose — never with rent, fixed living costs or borrowed money.
• Set a budget and a time limit before playing, and stick to both.
• Treat losses as the price of entertainment. Do not chase them — "winning it back" is the most common gateway to problem gambling.
• Do not play under the influence of alcohol or medication, or in emotionally stressful situations.
• Take regular breaks. Gambling should dictate neither your daily routine nor your mood.
• Bonus offers are extended playtime, not income: wagering requirements such as x35 mean high stake volumes.

Recognising Warning Signs

Problem gambling behaviour usually develops gradually. You should pay attention if you:

• play more often and with higher amounts than planned;
• hide losses or avoid the topic of gambling;
• play to push away worries, stress or boredom;
• borrow money to gamble or postpone bills to do so;
• become restless or irritable when you cannot play;
• neglect work, family or friends because of gambling.

If more than one point applies, that is a reason to honestly review your own gambling behaviour — ideally with outside support.

Tools in Your Player Account: Limits and Self-Exclusion

Use the protection features the operator provides in your account:

• Deposit limits — a cap per day, week or month;
• Stake and loss limits — restrict play volume regardless of winnings;
• Time limits and reminders — make your actual playing time visible;
• Cooling-off period (time-out) — a temporary suspension of your account;
• Self-exclusion — a longer-term or permanent block at your own request.

Once set, tighter restrictions take effect immediately; as is standard across the industry, relaxations only take effect after a waiting period. The operator's customer support can help with the setup.

Protection of Minors

Gambling is permitted exclusively for persons aged 18 or over. Store your login credentials so that minors cannot use them, log out on shared devices and consider parental-control software if children live in the household. The operator's age check (verification) also serves this purpose.

Help in Austria

If gambling becomes a burden, you do not have to deal with it alone. These services help anonymously and free of charge:

• Spielsuchthilfe Wien — counselling and therapy services: spielsuchthilfe.at
• Telefonseelsorge — around the clock, helpline 142

Your family doctor or a local addiction counselling centre are also possible first points of contact. Taking the step early is always the easiest.